Privacy Policy
MetConnect LDA (“we”, “us”, “our”) is committed to protecting your privacy and complying with the European General Data Protection Regulation (GDPR) as well as Portuguese data protection laws (including the Lei de Proteção de Dados Pessoais). We collect only the personal data needed to provide our relocation, immigration, real estate, and financial support services, and we handle it in a lawful, fair, and transparent manner. Our Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding your data.
Information We Collect
We may collect personal information that you provide to us or that we obtain in the course of our services. This includes, for example, your name, contact details (such as email, phone, postal address), identification documents, financial and banking information, employment or business details, and any other information necessary to process visas, open accounts, purchase property, or deliver our services. We may also collect technical data automatically when you use our website, such as your IP address, browser type, and cookies (see Cookie Policy).
How We Use Your Data
We use your personal data to deliver and improve our services. This includes processing your applications for visas or residency permits, assisting with property searches, arranging financial services or banking, and communicating with you about your case. We use your contact information to correspond with you (by phone, email or mail), send updates, and provide customer support. We may also use your data to send you service-related information or marketing materials, but only with your consent. In all cases, we process data on legal grounds such as performing our contract with you or complying with legal obligations. As required by GDPR, we use personal data only for the specified purposes and limit data collection to what is relevant
Legal Basis and Accountability
We comply with GDPR and Portuguese privacy laws in all processing. Like other industry leaders, we ensure your data is kept securely and used only for its intended purpose. Our data protection practices include safeguards such as encryption, access controls, and regular reviews. We do not collect sensitive personal data (e.g. health or biometric data) unless absolutely necessary and permitted by law. We will never sell your personal data to third parties.
Sharing and Third Parties
We may share personal information with trusted third-party service providers and partners who assist us in delivering services (for example, banks, real estate agents, legal advisors, government agencies, or IT service providers). Any such third parties are contractually bound to protect your data and use it only as needed to fulfill our instructions. We may also disclose information if required by law (for example, to comply with immigration regulations or respond to a legal request). Otherwise, we do not disclose your information to unrelated organizations. For example, as one relocation agency notes, information may be shared with affiliated partners who have their own privacy safeguards, but never sold or used for unrelated purposes.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. When data is no longer needed, we securely delete or anonymize it. For instance, we may keep case files for several years after a visa is granted (to comply with financial or regulatory record-keeping), but we will delete inactive accounts and outdated information once those purposes expire.
Your Rights
Under GDPR, you have rights over your personal data. You may access and obtain a copy of the data we hold about you, correct any inaccurate information, erase your data in certain circumstances, restrict or object to processing, and request data portability. You may also withdraw consent at any time for marketing communications. These rights are explicitly acknowledged by other firms in our industry. To exercise your rights or ask questions about our privacy practices, contact us at info@metconnect.io or write to MetConnect LDA at our headquarters (Braga, Portugal). As a competitor’s policy illustrates, you can request a copy of your data in writing, subject to any nominal fees permitted by law. We will respond promptly to any such request and take steps to correct or delete your data as appropriate.
Contact for Privacy Concerns
If you have any questions about this Privacy Policy or want to make a data subject request (access, rectification, deletion, etc.), please contact our Data Protection Officer by email at info@metconnect.io or by mail at MetConnect LDA, Braga, Portugal. We will handle all requests in accordance with GDPR. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) if you believe your data has been misused.
Policy Updates
We may update this Privacy Policy from time to time (for example, to reflect changes in law or our practices). The latest version will always be posted on our website. We recommend reviewing this page periodically. Any substantial changes will be communicated to clients and users.
By using our website or services, you acknowledge that you have read and accepted this Privacy Policy. We commit to the same high standards of data protection as other industry leaders.